We are sorry you missed our live session, but you can still access the recording.
COVID-19 has meant digital channel adoption and plans to promote customer self-service have been compressed from what many thought would take years into a matter of weeks. Along with it, a whole section of society has been forced to shrug off any reluctance to adopt technology such as mobile banking apps and are unlikely to return to the branch in the same numbers.
Budgets are under immense pressure in the period ahead. Therefore investments need to be focused where they can best support the new vision, accelerated in this post COVID world. Technology will be a major factor in meeting this vision, including fintech collaboration, and use of data and insight to identify opportunities to automate and unlock further efficiencies.
Featuring a highly energetic interactive panel discussion with insight from Dr Leda Glyptis and high calibre representatives from NatWest, M&G Prudential, DirectID and FinTech Scotland, the session is chaired by Ian Bradbury, CTO Financial Services, Fujitsu, with a welcome from Graeme Jones, CEO of Scottish Financial Enterprise. It's worth a listen.
Highlights include discussion around how the accelerated move to digital channels, particularly in Financial Services, opens huge opportunities for fintech and other start-ups to make a significant contribution to the industry, as well as the positive steps large organisations are taking, including examples of some good engagement models now being built, for example in NatWest, and the introduction of the fintech pledge.
The panel debate whether large financial services organisations need to do more to ensure technology is applied to drive business benefit and the need for a change in mind-set of those in these organisations to take a chance and take advantage of the benefits fintechs can bring, and quickly. The pandemic has been positive for people to realise they can do something different but Financial Services companies must change the supply-chain and on-boarding processes, being less risk averse and look at new ways to evaluate companies and technology less than 3 years old. We also heard a call to action to move beyond pledges and words and deliver real change.
Ian is the Chief Technology Officer for Financial Services in Fujitsu and a Fujitsu Distinguished Engineer. Ian works across all areas of Financial Services, from Start-ups and Challengers to Universal Banks and Multinational Insurance and Investment Companies. Ian’s day-to-day activities involve delivering thought-leadership into business-led transformational engagements in the areas of Agile Working, Digital Workplace, Customer and Colleague Journeys, Cloud Adoption, AI and Intelligent Automation, Open Banking and DLT (Blockchain).
Leda is a recovering banker, lapsed academic, team and venture builder, tech geek, speaker, advisor and all-weather optimist. She has served as Chief Executive Officer of 11:FS Foundry, a cloud-native core banking platform; Chief Innovation Officer at QNB, the largest bank in the Middle East and Africa; and as innovation lead and process re-engineering lead across a variety of departments at BNY Mellon, the largest custody bank in the world. Leda has also worked as a consultant and advisor with a variety of banks and FIs of all sizes across several markets.Leda is a regular speaker on tech delivery and digital transformation. #LedaWrites for Fintech Futures every Thursday.
Throughout his career, Stephen has been an influential advocate of making the financial world more open, creative and inclusive to people through innovative initiatives, encouraging progressive ways of working and collaboration across diverse communities and stakeholders. He has a track record for implementing customer focused, technology enabled initiatives in a wide range of financial organisations, including executive leadership roles with institutions such as Standard Life and Barclays and small innovative enterprises. Today, Stephen is the Chief Executive of FinTech Scotland, which he has led since its formation in 2018 to be recognised as one of Europe’s top financial technology (fintech) cluster bodies, a status awarded in 2020 by the European accreditation body.
Stephen is a Member of the Scottish Government’s Financial Services Advisory Board, a Lay Member of the University of Strathclyde Court and a member of the UK Department of International Trade Fintech Steering Board. Stephen is a regular contributor at global conferences on subjects ranging from financial innovation citizen inclusion and progressive leadership.
James founded DirectID in 2011 with a mission to create convenience, offering new products and services for business and consumers alike. DirectID builds products based on bank data, which helps firms onboard their customers quickly, and gain a fuller understanding of them. The products DirectID provide solve business pains such as assessing a customer's affordability, verifying their account information, and offsetting credit risk. James is active in a number of local and global efforts to help people do more online, including the Fintech Delivery Panel (FDP), FDATA, and Trust In Digital Life (TDL), whose mission is to create a trusted ecosystem that protects the data and assets of citizens and enterprises across Europe. He is a sought-after keynote speaker, regularly presenting on bank data and Open Banking to audiences across the globe.
Matt James heads innovation scouting for UK and Europe within NatWest Group’s Innovation and Solutions function. Matt and his team identify and position innovative new solutions and partnerships for the Bank; everything from start-ups to established technology companies. Matt is a member of the HM Treasury sponsored Fintech Delivery Panel, which launched both an onboarding guide and the recent Fintech Pledge. Matt has worked in financial services for over 30 years across a variety of roles relating to technology, strategy and change and holds a Masters in Business Administration with distinction from Bristol Business School.
Richard has worked for the last 10 years across the Life Insurance, Asset Management and Financial Advice Sectors in a variety of Senior Distribution and Operational roles. Richard is currently accountable for leading both M&G’s Financial Advice and their Direct to Consumer businesses. Richard’s key focus at the moment is exploring how digital technologies could transform both these business to build a platform for scalable growth whilst reducing cost and our carbon footprint. Richard’s ambition is to find a sustainable way to pair humans and technology so effectively as to be able to democratise financial advice allowing all citizens the chance to get the best possible financial future irrespective of Wealth.