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Financial Institutions need to be able to transform and innovate rapidly to meet the challenges and opportunities ahead. Diverse and inclusive workforces can respond quickly in a more agile and successful fashion. This is because they can draw on a greater number of perspectives and ideas to challenge groupthink, plus it is easier to understand and build strong relationships with your customers when your workforce reflects them and society.
The impact of remote working opens up wider possibilities for Diversity and Inclusion (D&I) and the acquisition of talent, through widening of talent pools across geographic boundaries. Employee experience becomes vital in this context, to ensure retention and adequate reskilling of people to meet the needs of the hybrid working model of the future. How are your people and talent management strategies aligned to a vision for the future where the workforce culture is completely different to the one we are accustomed to?
Our interactive panel discuss :
Ian is the Chief Technology Officer for Financial Services in Fujitsu and a Fujitsu Distinguished Engineer. Ian works across all areas of Financial Services, from Start-ups and Challengers to Universal Banks and Multinational Insurance and Investment Companies. Ian’s day-to-day activities involve delivering thought-leadership into business-led transformational engagements in the areas of Agile Working, Digital Workplace, Customer and Colleague Journeys, Cloud Adoption, AI and Intelligent Automation, Open Banking and DLT (Blockchain).
Jonny joined Aviva as the Group Head of Talent Acquisition in January 2016 with responsibility for global recruitment, in 2018 he additionally took on the global Inclusion function. Aviva is committed to moving D&I from being initiative led to having an Inclusive culture. He was previously Head of Talent Acquisition at Thomson Reuters (IP&S) for three years where he established a central sourcing hub, resulting in record time to hire, quality of hire and agency hire of under 5%. Jonny joined Thomson Reuters after six years at RBS, working in Group, their Corporate Bank and finally as Head of Resourcing at Coutts. Living in west London with his wife and three children he loves watching live sport.
Louise Smith is Lloyd’s first Chief Digital Officer. This newly created role within the Corporation is critical in supporting Lloyd’s to further build its digital capabilities and offering across the insurance industry. Louise is nationally and internationally recognised as a thought leader on digital innovation, disruptive technologies and the emerging workforce. She is currently laying the groundwork to ensure Lloyd’s has a strong, consistent digital approach in its Future at Lloyd’s programme of work. As well as shaping Lloyd’s digital strategy, Louise will also be working with the Corporation on how it uses agile methodologies and collaborative ways of working, as well as growing its digital skills.
With an extensive career in creating and running digital business models, Louise is at the forefront of influencing and changing the shape and evolution of the financial services sector in the UK and globally. In her current role, she uses customer experience, data, and insight to differentiate the services Lloyd’s offers to its customers. Louise is also a regional FinTech ambassador, appointed by the UK Government. In this role she supports new incumbents in the financial services sector and collaborates with the ‘start up’ community and challengers.
Ketan is responsible for Fujitsu’s FS&I business in the UK and harnessing Fujitsu’s global presence and capability for the EMEA market. Ketan sits on Fujitsu UK management team and brings nearly 20 years of experience in client management to the role. Ketan has held several senior positions with Fujitsu’s Transport and Government businesses where he was responsible for transformational campaigns into key clients. Ketan is the sponsor for Fujitsu’s FinTech eco-system programme, which focuses on the power of partnership and collaboration as a force for accelerated change. Ketan is a passionate advocate of D&I and Equality in the workplace and uses his role to support Fujitsu’s initiatives in the UK.
Karen Thomson is the UK Diversity and Inclusion Lead for Fujitsu and the Chair for techUK’s Skills and Diversity Council. This means she is responsible for embedding inclusive behaviours and for challenging organisations to make changes at a quicker pace. Her aim is for every single person to feel that they can be completely themselves at work.
Karen believes that equality is a fundamental human right which should be enjoyed by everyone, and although we have made great advances to get where we are today, still inequalities exist in the society we live in. Her role gives her the opportunity to help remove barriers which exacerbate these inequalities.