The Next Generation of Service Providers

How do you become a Next Gen Service Provider?

Bill Martorelli, Principal Analyst Serving Infrastructure & Operations Professionals at Forrester.

Ruediger Frickenschmidt, Head of EMEIA Service Provider Business & IoT, at Fujitsu.

Significant change is coming to managed services delivery, driven in part by weaknesses in traditional models that while successful, delivered sometimes uncertain value with unnecessary customer disruption. Next-generation managed services, on the other hand, will be marked by multiple trends, including high degrees of automation, visibility and transparency, including autonomous self-service.

This presentation focuses on new opportunities for Managed Service Providers (MSPs) to thrive amid rapid market change. Watch this Fujitsu Webinar to learn from our guest speaker - Bill Martorelli, Principal Analyst from Forrester, about the four New Market Trends:

•  Hybrid and Multi - Cloud computing
•  Advanced Automation
•  New transparent engagement models
•  Growing focus on customer and user experience – Dawn of the “XLA”

This is also a great opportunity to hear from Ruediger Frickenschmidt Head of EMEIA Service Provider Business & IoT, at Fujitsu, on how Fujitsu is empowering Service Providers in the New Partnering Dynamics, supported by Fujitsu’s Co Creation approach and the Micro Alliances Program.

Watch the Webinar

Thank you.

Bill Martorelli serves Infrastructure & Operations (I&O) Professionals with primary research responsibility for services sourcing and management across applications, infrastructure, and cloud management domains. Bill also advises I&O pros about successful digital transformation, cloud migration strategies, and vendor selection across the spectrum of outsourcing opportunities


Ruediger Frickenschmidt is Head of EMEIA Service Provider Business & IoT, at Fujitsu. Rudi drives IoT and Service Provider business across EMEIA region. He is responsible for the go-to-market strategy and offerings to create true value for customers - optimizing TCO by controlling CAPEX and OPEX and making IT fast and agile. Rudi has worked at FUJITSU in management positions in Germany, USA and Finland /Nordics. He has an International Finance MBA and also holds a Master degree in Economics