The Next Generation of Service Providers

How do you become a Next Gen Service Provider?

Wednesday, 22nd May 2019 14:00 (BST) | 15:00 (CEST) Time

Bill Martorelli, Principal Analyst Serving Infrastructure & Operations Professionals at Forrester.

Ruediger Frickenschmidt, Head of EMEIA Service Provider Business & IoT, at Fujitsu.

Significant change is coming to managed services delivery, driven in part by weaknesses in traditional models that while successful, delivered sometimes uncertain value with unnecessary customer disruption. Next-generation managed services, on the other hand, will be marked by multiple trends, including high degrees of automation, visibility and transparency, including autonomous self-service.

This presentation will focus on new opportunities for Managed Service Providers (MSPs) to thrive amid rapid market change. Join this Fujitsu Webinar to learn from our guest speaker - Bill Martorelli, Principal Analyst from Forrester, about the four New Market Trends:
• Hybrid and Multi - Cloud computing
• Advanced Automation
• New transparent engagement models
• Growing focus on customer and user experience – Dawn of the “XLA”

This is also a great opportunity to hear from Ruediger Frickenschmidt Head of EMEIA Service Provider Business & IoT, at Fujitsu, on how Fujitsu is empowering Service Providers in the New Partnering Dynamics, supported by Fujitsu’s Co Creation approach and the Micro Alliances Program.

Register below

Thank you.

Bill Martorelli serves Infrastructure & Operations (I&O) Professionals with primary research responsibility for services sourcing and management across applications, infrastructure, and cloud management domains. Bill also advises I&O pros about successful digital transformation, cloud migration strategies, and vendor selection across the spectrum of outsourcing opportunities


Ruediger Frickenschmidt is Head of EMEIA Service Provider Business & IoT, at Fujitsu. Rudi drives IoT and Service Provider business across EMEIA region. He is responsible for the go-to-market strategy and offerings to create true value for customers - optimizing TCO by controlling CAPEX and OPEX and making IT fast and agile. Rudi has worked at FUJITSU in management positions in Germany, USA and Finland /Nordics. He has an International Finance MBA and also holds a Master degree in Economics