Response Module
The changing role of the CIO

How technology and a pandemic shifted C-suite responsibility

The COVID-19 pandemic has changed the world in dramatic ways in 2020. As a result, Chief Information Officers (CIOs) – many of whom have been advocating and instigating digital transformation for years – have seized the opportunity, rising to the occasion during these most testing of times. And leading from the front has brought CIOs a new set of responsibilities.

We wanted to better understand the journey each organisation is currently taking. We gathered the thoughts and feelings of the regions’ CIOs, comparing them to the views of their peers in the C-Suite. We surveyed 750 respondents – a mix of CIOs (35%) and wider C-level executives (65%) – from France, Spain, Portugal, the Netherlands and Belgium. We questioned them on how they think their organisations have performed during this crisis.