The COVID-19 pandemic has changed the world in dramatic ways in 2020. As a result, Chief Information Officers (CIOs) – many of whom have been advocating and instigating digital transformation for years – have seized the opportunity, rising to the occasion during these most testing of times. And leading from the front has brought CIOs a new set of responsibilities.
We wanted to better understand the journey each organisation is currently taking. We gathered the thoughts and feelings of the regions’ CIOs, comparing them to the views of their peers in the C-Suite. We surveyed 750 respondents – a mix of CIOs (35%) and wider C-level executives (65%) – from France, Spain, Portugal, the Netherlands and Belgium. We questioned them on how they think their organisations have performed during this crisis.
Digital transformation was once again catapulted up the boardroom agenda as organisations scrambled to survive. Not only do 69% of leaders in the region believe COVID-19 has accelerated their digital transformation roadmap but the same number feel the virus had caused a fundamental change in their approach.
More than any other business leader, the CIO is inextricably linked to digital transformation. And the C-Suite agree: our research found that 82% believe CIOs are responsible for making digital transformation happen, closely followed by the head of boardroom, the CEO, at 80%.
However, with so many employees turning to remote working, often for the first time, digital transformation has become a much bigger force in workers’ lives.
The COVID-19 crisis has been an eye-opening experience. For organisations, operationally, it has crystallised the importance of digital transformation with the topic once again being launched to the forefront of C-Suite conversations in the race to adapt the ‘new normal’.
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In a world that has been turned upside down and a past that we may not return to, businesses have a unique opportunity to reimagine. What relationship do you want to have with your customers? How do you want your people to feel about working for you? How prepared are you for whatever tomorrow brings?
The rules of the future are yet to be written, but technology and innovation will help transform the landscape. Let us help you make it a reality.
