A seamless employee experience will propel organizations in a new phase of growth, allowing employees to deliver a great customer experience, launch new services and drive revenue. Automation is a critical part of this experience. In a world of hybrid working, however, organizations will need to rethink how they deploy automation to enhance the employee experience. It’s not just about cost reductions or efficiencies. As employees demand better work-life balance and more meaningful and purposeful work, automation might be the answer.
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