When you're looking to develop your services, it's not always easy to know where to focus your efforts. There will always be employees who are not pleased with the provided support services. But this doesn't mean that you shouldn't listen to them.
Continuous Employee Experience measurement makes it possible to identify and prioritise your development efforts on your IT services. Using the experience data and comparing it to global Happiness Score™ you can have huge business impact, and you as a service owner can show the value of Service Management and Service Desk.
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