As banks begin to distil what lessons they can learn from their initial response to the COVID-19 crisis, they will also begin reshaping their business model and operations. The uncertainty that remains about the months and years ahead will continue to strain both the physical and psychological well-being of their employees. Bank leaders will face sharp choices reflecting their commitment to employees and their wellbeing.
Honouring this commitment will undoubtedly rely heavily on technology to support collaboration and productivity. Yet tools alone won’t change culture or drive employee engagement - and tools bring with them their own challenges. With 87% of financial services leaders putting mental health at the top of the priority list, and discussions about the ‘right to switch off’ now prevalent in most large organisations, finding the balance is more important than ever.
Some of the areas we explore:
Sadie is the COO of Wellity and the co-founder of the Great British Workplace Wellbeing Awards. A global speaker, consultant, trainer, author and published academic scholar, Sadie has specialised in the field of workplace wellbeing and psychosocial risk management for over a decade and has a range of qualifications including an MSc with Distinction in Workplace Health and Wellbeing.
She is a Professional Member of the International Stress Management Association and the Association of Occupational Health and is recognised as a global leader in her field, having appeared on national BBC One television, BBC Radio and Talk Radio as well as in the national press and online business communities such as the Chartered Management Institute and NatWest Business Hub.
In 2020, Sadie appeared at the Leaders in Wellbeing Summit 2020 and presented her research on work-related stress at the European Academy of Occupational Health Psychology Conference.
Fiona is the Wellbeing Lead at the NatWest Group. She is responsible setting the longer term wellbeing strategy for over 60,000 people globally as well as the day to day delivery of the bank’s wellbeing plan. Fiona’s career includes more than 20 years of varied HR experience across a number of Financial Services organisations covering most HR disciplines. Fiona’s passion lies in helping people bring the best of themselves to work by actively promoting a positive wellbeing culture across all four of the pillars of wellbeing.
Naomi leads the Colleague Experience team at Lloyds Banking Group, who measure, understand and improve how it feels to work at the group for over 60,000 people. Through this work, Naomi and her team have led the colleague proposition for the Future of Work programme, considering how we transition out of Covid-19 to future hybrid ways of working. Naomi’s team also co-created the Health and Wellbeing strategy, and deliver support for mind, body, finances and relationships. Naomi is passionate about people, innovation and growth.
Marc is the Head of Innovation for Workspace in the Fujitsu Global Delivery Team. Marc is responsible for incubating new digital propositions and solutions with a particular focus on Wellbeing and Safety in the Workplace, Smart Buildings and Digital Facility Management, Intelligent Office and Workplace Automation. Marc co-creates with customers to develop technology solutions that deliver an enhanced digital experience.
Ian is the Chief Technology Officer for Financial Services in Fujitsu and a Fujitsu Distinguished Engineer. Ian works across all areas of Financial Services, from Start-ups and Challengers to Universal Banks and Multinational Insurance and Investment Companies. Ian’s day-to-day activities involve delivering thought-leadership into business-led transformational engagements in the areas of Agile Working, Digital Workplace, Customer and Colleague Journeys, Cloud Adoption, AI and Intelligent Automation, Open Banking and DLT (Blockchain).
Prior to joining SFE in 2020, Sandy led the development of the Scottish Government’s Young Person’s Guarantee following an 18-month contract at Tesco Bank as the Chief Transformation Officer.
Sandy was responsible for the Global People, Organisation and Culture Integration following the successful merger of Standard Life and Aberdeen Asset Management. Before the merger Sandy was the Chief People Officer and Lead Executive for China and Hong Kong for Standard Life for eight years. During this time, he led the Standard Life HR team to be recognised as one of the top performing functions in the UK and also led the turn-around of Standard Life’s Chinese Joint Venture. Sandy was appointed Senior Advisor to the Standard Life Asia Board in July 2020, having been Chair of the Hong Kong-based Board since 2014. Before joining Standard Life, Sandy held similar Transformation and Group HR Director positions within Aegon, Scottish Power and the Royal Bank of Scotland.
Sandy holds several non-executive positions including Chair of Career Ready, Non-Executive Director of Place 2 Be and Chair of the Centre for Moving Images. Sandy was awarded a CBE in the Queen’s Birthday Honours List in August 2018 for services to business and social inclusion.